Refund & Returns Policy

Refunds & Returns Policy
Effective Date: 10/03/2025
Business Name: Labidex
Website: VisionDefenda.com
Email: [email protected]
Address: 21 Williams Bonney Estate, Clapham Common

At VisionDefenda, we want you to be fully satisfied with your purchase. If you are not happy with your blue light blocking glasses for any reason, we offer a hassle-free return and refund policy. Please read the following terms carefully to understand your rights and our obligations.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging with all included accessories (case, cleaning cloth, etc.).
  • The return request must be initiated within 30 days of the purchase date.
  • Proof of purchase (receipt or order confirmation) is required.

Note: Items that show signs of wear, damage, or alterations will not be eligible for a return.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Wait for Confirmation: Our support team will review your request and provide return authorization and instructions.
  3. Ship the Item: Send the product back to our return address (provided in the return authorization email). Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Processing: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

3. Refunds Process

  • Approved refunds will be processed within 5-7 business days after receiving the returned item.
  • The refund will be credited to the original payment method used at the time of purchase.
  • If a refund is delayed beyond 10 business days, please contact us at [email protected].
  • Shipping fees (if applicable) are non-refundable.

4. Exchanges

If you received a damaged, defective, or incorrect item, we offer free exchanges. To request an exchange, please email us within 7 days of delivery at [email protected] with photos of the product showing the issue. We will provide a replacement at no additional cost.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Items purchased on final sale or with a discount code.
  • Gift cards.
  • Used or altered products.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service as we are not responsible for lost return shipments.

7. Cancellations

  • Orders can be canceled within 24 hours of placement if they have not yet been processed for shipping.
  • If your order has already been shipped, you will need to follow the return process after receiving the product.

8. Contact Information

For any questions or concerns regarding returns and refunds, please contact us:

We strive to provide the best experience possible and appreciate your business!

Labidex reserves the right to update this Refunds & Returns Policy at any time. Please check this page periodically for any changes.